What qualifies as a bulk order?
Bulk orders start at 25 items. If your order is below the 25 count, let us know and we can see if we can fulfill your order.

Which products are eligible for a discount?
All items are eligible except wetsuits.
 
Can I order custom gear? 
We do not currently offer the option to customize gear for an order, but we hope to in the future. Customers often purchase our gear and then send them off to a local embroiderer. You're welcome to purchase Florence and add a logo. 

Interested? Write to us here or email us at florence@hectic.info

Do you do pop-up shopping events?
Not currently, but we’re open to it.

Do you offer samples?
We do! We can offer you the same discounted rate on the sample products. If for some reason you're unsatisified, you're welcome to return them for free, otherwise you can keep them as part of your bulk order.

Do you offer wholesale accounts or dropshipping partnerships?
For wholesale orders please reach out to florence@hectic.info

I would love to place a bulk order, how do I get a quote?
If you want to find out more, please write to us here or email us at florence@hectic.info

How long will it take to receive my order?
We recommend a 2-3 week lead time to allow us to process and ship your order via ground.

Can I use my own courier account for bulk orders?
No, we are not able to accommodate using third party accounts to ship your bulk order.

If you are planning to customize/embroider the gear you're ordering, we recommend a larger lead time.

What kinds of payment methods do you accept?
We accept all major credit cards.
Please note, payment must be received before shipment of the order. We do not provide any net form of payment.

Do you charge sales tax on bulk orders?
Yes, we are required to charge sales tax based on shipping destination/s.

Can I return all or part of my bulk order?
We recommend buying 15% over the expected quantity you're looking to purchase and returning that 15% of unused gear. That way, you have the items on hand to help with swapping out sizes!

Please note, the 15% of excess inventory will be shipped and paid for at your own cost.

What if some of my gift recipients want to return or exchange their gift?
We suggest having a round of exchanges at the time of the client's gifting event. After this round, the order will be marked as final sale.